FAQ

Answers for creators, backers, and partners.

What is Shortfundly?+

Shortfundly is a creator platform for crowdfunding film and media projects, backed by a community that has supported short-form storytelling since 2015.

How do I start a campaign?+

Sign in, go to Start a project, and complete your story, funding goal, rewards, and payment setup. Our team may review before your campaign goes live.

How do backers pay?+

Backers can pay using supported methods including UPI, cards, net banking, and wallets shown at checkout. Availability may vary by region.

When do creators receive funds?+

Payout timing depends on your campaign type, verification status, and our payment policies. See Terms & Conditions and your creator agreement for details.

What if a creator is late on rewards?+

Creators should post updates and revised timelines. Backers can contact support; we take fulfillment issues seriously and enforce platform policies.

Can I get a refund?+

Refund eligibility is described in our Refund Policy. Many pledges are final once a campaign ends successfully, except where law or policy requires otherwise.

How do I contact support?+

Use our Contact page or WhatsApp support at +91 9361223155 for help with accounts, payments, or campaigns.

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